FAQ

What makes bagID GO unique?

The bagID GO contains smart sensors and a communication module based on recent IoT technology (Narrowband and LTE CAT M) developed in collaboration with Telenor ASA that enables real-time tracking, smart notifications for how your luggage has been treated and a function that tells you when your luggage is ready to be picked up from the baggage carousels.

​In addition, you can easily change bagID GO between your collection of suitcases.

How much does a display on a bagID GO tolerate? Considering the rough handling baggages get on airports.

The display in bagID GO is made of plastic and not glass like ordinary mobile screens. In addition, the entire device is IP68 certified and tested several times at Oslo, Gardermoen with Avinor. This is done to verify that bagID GO will withstand the rough handling it will get on airports.

How is the battery capacity on bagID GO, is it chargeable? What if it runs out of power during my journey?

It has a rechargeable battery that can withstand hundreds of screen updates and up to a month of tracking when the battery is empty,It is charged through a USB C plug.If it runs out of power during travel, it has an EPD display that does not use power once it is updated which means the tag remains on the display even if it is out of power.

How is the device attached to the suitcase? Is it hard to steal?

bagID GO slides easily in to your suitcase with the supplied mounting plate, and it can easily be exchanged between your selection of suitcases. It is designed to work on everything from hard to soft suitcases and bags.

To unattach bagID GO from the suitcase you will need to use a tool included in the package from the inside of your luggage. It will nearly be impossible to remove the device without opening your luggage.

Which airlines are supported?

Many of the functions of bagID GO does not require a connection to airlines. E.g. on these are tracking, baggage on belt notifications, luggage treatment sensor and personal nametags ++

For the online baggage tag which require an airline integration Widerøe will be the first airline. - with airlines within this area to follow rapidly:

Scandinavia
Northeren Europe
Rest of Europe and the US
Asia

When can I expect to receive my bagID GO if I pre-order?

We are working hard to deliver bagID GO to all travelers as soon as possible. If you pre-order you will receive a confirmation of your order. Feel free to subscribe to our newsletter and we will update you,

Which softwares will the bagID GO be delivered with?

The bagID GO app will be available for iOS and Android.

How do I transfer my flight information to my bagID GO?

As you enter your flight information into the bagID app you can simply transfer it to your bagID GO thorugh Bluetooth.

How will my baggage be weighed

This will happen in the self-service bag drop machine. If your bag turns out to be too heavy, you can follow instructions provided on site.

Will the "PRIORITY" sticker also be replaced?

The "PRIORITY" status will be clearly visible on your bagID GO.

Where can I find the bag-drop at the airport?

Bag-drop is often one of the first thing you see when you arrive at the airport. If it is hard to find you can contact the information desk at the respective airport.

What exactly do I need to to at the bag-drop?

If you have transferred a bag tag to your bagID GO at home or en route, it has already been checked in upon arrival at the airport. The handover process at the bag drop station may vary depending on the airline, airport or station. Simply follow the instructions at the respective bag-drop station you want to use.

What do I do at airports that don't have a self served bag-drop station?

At airports without a self served bag-drop station, hand over your baggage as normal at the check-in or baggage drop-off counter.

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